Privacy Policy

Return Policy for Dubai Perfumes USA

Dubai Perfumes USA offers a clear and fair return policy for wholesalers, prioritizing the protection of original products and the inherent hygiene of perfumes. This policy balances customer satisfaction with industry standards to prevent fraud and contamination. It applies only to wholesale purchases on dubaiperfumesusa.com.

Products Eligible for Return

  • Items unopened, unused, and in their original sealed packaging (box and cellophane intact).

  • Timeframe: Within 15 days from the confirmed delivery date by the carrier.

  • Accepted reasons: Shipping errors (wrong product), visible transit damage, or manufacturing defects.

Products Not Eligible (Non-Refundable)

  • Perfumes opened or used, including testers or decants, due to hygiene and safety reasons.

  • Items on final sale, customized, or special orders.

  • Any product without its complete original packaging or with removed labels.

  • Initial shipping costs are non-refundable, unless due to our error.

Return Process

  1. Contact our team via email (info@dubaiperfumesusa.com) or WhatsApp with: order number, product photos, and reason.

  2. You will receive a Return Merchandise Authorization (RMA) number within 24-48 hours.

  3. Securely pack the product and ship it to our USA address (provided with the RMA) within 7 days.

  4. We inspect within 3-5 business days; full refund (less 10-20% restocking for wholesalers if applicable) within 7 days via original payment method.

Refunds and Fees

  • Full refund if conditions are met; 10-30% restocking deduction for wholesalers if not in perfect condition.

  • For damage/defects: Free replacement or refund + return shipping.

  • We do not cover return shipping costs unless it’s our error.

This policy follows standard practices of Arabic perfumery wholesalers like Lattafa and Al Haramain, minimizing risks in a viral market. For questions, contact us. Your trust is our priority at Dubai Perfumes USA!